Portfolio · Works

Enterprise-scale work, measured by what changed.

From national telecommunications monitoring to AI-enabled maintenance — a selection of engagements across consequential sectors, each one with a concrete operational shift behind it.

Recent highlights

Enterprise-scale implementations

Three current FY25–FY26 programmes demonstrating the breadth of our delivery practice.

FY25 · AI

AI-enabled Maintenance Operations

MLOps Implementation, Quality Control Automation, Asset Health Monitoring.

Future scope

Predictive Maintenance · Asset Analytics · SLA Automation

FY26 · Data

Data Consolidation Platform

Data Management Best Practices, Architecture Reengineering, Data Orchestration.

Future scope

Generative AI · Intelligent Insights · Decision Support

FY26 · Workforce

Workforce Management System

Workforce Consolidation Platform, Productivity Monitoring, HR onboarding/offboarding.

Future scope

Workforce Analytics · Productivity Optimisation · Intelligent Planning

Case studies

Engagements by capability area

Fourteen pieces of work, organised by the capability area that delivered them. Open a category to read the problem → needs → solution detail.

Operations Management

4 case studies

National Telco Infrastructure Operator · 2021

Enterprise CRM-TMS Platform

Logica ERP

Sector: Telco Scope: Enterprise

Problem

As part of transitioning its existing business applications, the operator needed to unify several functions of different applications into a monolithic application covering end-to-end business operations — addressing operational silos and disparate updates of business workflows.

Needs

A single application for all business requirements — a centralised platform as the centre of operational activities and consolidation of corporate performance dashboards.

Solution

A single platform consolidating several business functions (Procurement, Accounting, Assets, etc.) along with specific functional modules to support each business activity, and centralised workflow management for the entire company.

National Electric Utility · 2021

Project Monitoring System

Logica ERP

Sector: Energy Scope: Procurement

Problem

The utility's project monitoring and procurement reporting process was entirely manual and lacked proper monitoring mechanisms, hindering effective tracking of vendor-led projects.

Needs

An online tracking and monitoring solution to streamline project management and enhance ability to monitor vendor activities and invoicing.

Solution

A web-based application tailored for the Procurement and Construction Division — real-time tracking and monitoring of all vendor activities, project progress, and invoicing, replacing manual paper trails.

National Telco Infrastructure Operator · 2023

Operational KPI Mobile Application

Custom · Mobile

Sector: Telco Scope: Workforce

Problem

Manual KPI scoring was prone to bias, undermining fairness and accuracy in evaluating employee performance.

Needs

A way to boost morale, foster belonging, and motivate the team — addressing bias in KPI scoring while enhancing employee engagement.

Solution

An agile mobile application that performs KPI scoring while fostering belonging and motivation. The app includes an embedded module on the CRM platform to streamline scoring, ensuring fairness and accuracy.

National Telco Infrastructure Operator · 2023

Maintenance Mobile Application

Custom · Mobile

Sector: Telco Scope: 2,000+ users

Problem

The existing maintenance mobile application faced challenges including sluggish performance and unreliability, hindering effectiveness of maintenance operations.

Needs

A comprehensive overhaul to enhance performance and reliability — a mobile solution empowering the team to carry out maintenance tasks efficiently.

Solution

A robust iOS and Android application with end-to-end monitoring. Over 2,000 active users utilise the app daily without performance issues — enabling the maintenance team to streamline operations at scale.

AI Operationalisation

4 case studies

National Telco Infrastructure Operator · 2025

AI Implementation — Device Detection

Logica Visi

Sector: Telco Scope: Field AI

Problem

Device data reported from the field is not always validated, causing mismatches between photos and actual site equipment. Manual checks are slow and error-prone.

Needs

An automated mechanism to validate that devices in captured images correspond with the devices reported in the system — ensuring data accuracy and consistency with site inventory.

Solution

AI-powered device detection automatically identifies telco equipment such as antennas from site photos and cross-checks them against reported data, validating in real time and providing a reliable foundation for anomaly detection.

National Telco Infrastructure Operator · 2025

AI Implementation — Computer Vision

Logica Visi

Sector: Telco Scope: Field AI

Problem

Site cleanliness checks are inconsistent and lack standardised criteria. Field partners may interpret and report cleanliness differently, resulting in subjective assessments and data bias.

Needs

A standardised and objective mechanism to evaluate cleanliness at every site — capturing details of trash, vegetation, and access conditions consistently across all locations.

Solution

AI-powered computer vision establishes standardised rules for assessing cleanliness by analysing captured site images, detecting deviations and applying uniform evaluation criteria across all locations.

National Telco Infrastructure Operator · 2025

AI Implementation — OCR

Logica Visi

Sector: Telco Scope: Field AI

Problem

Field technicians often capture avometer readings manually, leading to input errors, inconsistent reporting, and time-consuming verification.

Needs

An automated way to extract and record avometer readings directly from captured images — accurate, standardised, and immediately available for analysis without manual transcription.

Solution

AI-powered OCR automatically reads and digitises avometer values from photos taken in the field, validating captured readings against expected ranges and speeding up data collection.

National Telco Infrastructure Operator · 2025

Mobile AI Enhancement

Logica Visi

Sector: Telco Scope: Mobile

Problem

Site images captured by field technicians often lack consistency and clarity. Without clear, standardised guidance, photo quality varies greatly even with a guidebook.

Needs

Strict, practical, in-app guidance delivered in real time — rather than static guidebooks — ensuring technicians follow standardised instructions in the moment.

Solution

Enhanced the existing mobile application with embedded built-in guidance — on-screen capture instructions, framing overlays, and automated quality checks like blur or angle detection — guaranteeing images meet AI standards.

Decision Intelligence

2 case studies

National Telecom Regulator · 2021

National Telecommunications Monitoring Centre

Logica Spatia

Sector: Government Scope: National

Problem

The existing system for monitoring telecommunications infrastructure, segmented into mobile, broadband, and infrastructure categories, was non-comprehensive and incredibly hard to maintain. Disparate tooling forced manual reconciliation and obscured the true operational picture of the nation's telecom estate.

Needs

An integrated solution agile enough to handle evolving regulatory needs. A unified monitoring system that simplifies maintenance while enhancing effectiveness in managing vital communication infrastructure.

Solution

An integrated monitoring system that unifies all communication infrastructure, providing a holistic view. We integrated cross-analytics tools with data from other ministries, ensuring efficient, informed decision-making.

National Telco Infrastructure Operator · 2022

Geospatial Analytics Platform

Logica Spatia

Sector: Telco Scope: National

Problem

Manual analysis for identifying telco tower locations was time-consuming and lacked the ability to incorporate critical secondary data such as market potential and demographic information.

Needs

Analytics combining their data with secondary sources like market potential and demographic data — an efficient and data-driven approach to tower location selection.

Solution

A highly capable GIS-based analytics platform with cross-layering capabilities — sophisticated geospatial analysis incorporating market potential and demographic information to make informed decisions about tower locations.

IT Security & Assurance

2 case studies

National Telecom Regulator · 2024

Application Security Platform Implementation

Logica Flow

Sector: Government Scope: Security

Problem

With rising concerns for cybersecurity safeguarding against national assets, the agency was looking for a security-proactive initiative to validate the security standards within its operations.

Needs

A standardised security toolkit aligned with software security best practices, addressing application security requirements through a centralised platform.

Solution

A centralised security platform integrating Task Management, SAST, DAST, and application monitoring — validating security and availability status for applications within the organisation.

National Telco Infrastructure Operator · 2024

Secure SDLC Implementation

Logica Flow

Sector: Telco Scope: DevSecOps

Problem

Aligned with increased security awareness, the operator needed a robust Secure SDLC mechanism to address security audit requirements and proactively safeguard operational applications prior to release and during production.

Needs

End-to-end solution covering rebaselining of existing software development business process and provisioning of DevSecOps tools within the IT environment.

Solution

A comprehensive series of playbooks operationalising a Secure SDLC framework aligned with best practices such as OWASP and ISO, with related toolchain enabling DevSecOps principles within the IT function.

Strategic Advisory

2 case studies

National Mining Enterprise · 2020

Digital Consulting Services

Consulting

Sector: Mining Scope: Strategic

Problem

Artisanal mining operations were burdened by an entirely manual process, hindering operations in the digital age — an urgent need to modernise the approach.

Needs

A digital transformation programme to enhance efficiency and stay competitive in the artisanal mining sector.

Solution

Digital consulting services guiding the enterprise through a strategic roadmap to digitalisation — identifying the right technologies, processes, and tools to modernise operations and streamline workflow.

Satellite Communications Operator · 2024

Digital Consulting Services

Consulting

Sector: Satellite Scope: Roadmap

Problem

A digital transformation initiative was underway, baselining needs for clear and tangible programmes to manage transformation aspirations.

Needs

Detailed analysis of current business operations revalidated against industry benchmarks, including existing gaps in IT capabilities.

Solution

A detailed digital roadmap to achieve business objectives — project charter, relevant IT solutions, validation of existing enterprise architecture, and clear timelines and milestones.

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