Operational KPI Mobile Application
Manual KPI scoring was prone to bias, undermining fairness and accuracy in evaluating employee performance.
What we were asked to solve
Manual KPI scoring was prone to bias, undermining fairness and accuracy in evaluating employee performance.
The need
A way to boost employee morale, foster belonging, and motivate the team. A solution addressing bias in KPI scoring and enhancing employee engagement.
What we built and how we delivered
An agile mobile application that performs KPI scoring while fostering belonging and motivation. The mobile app includes an embedded module on the CRM platform to streamline KPI scoring, ensuring fairness and accuracy.
OutcomesWhat changed for National Telco Infrastructure Operator
- Removed scoring bias through standardised data inputs
- Real-time performance feedback to field staff
- Increased engagement via gamified scoring loop
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